Terms of service

Terms of Service — Public Offer
This Sale and Purchase Agreement (hereinafter referred to as the Agreement) is a public agreement concluded remotely and, at the same time, a public offer — an offer by the Seller to enter into a public sale and purchase agreement for Goods by means of distance communication, namely through the Seller’s online store located at eifory.com, with any interested person under the terms of this Agreement.

Terms and Definitions. General Provisions

1.1. The terms and definitions contained in this Agreement shall have the following meanings:

Website — the website of the Seller’s online store located at eifory.com, including all of its webpages.
Seller — individual entrepreneur Shevchuk Liza Mykolaivna, registered in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organizations under record No. 2010350000000533181 dated 02.04.2024, taxpayer registration number 3495207941, place of residence: Ukraine, 35331, Rivne Region, Rivne District, Horodok village, Horodotska Street, building 16 G.
Buyer — a legally capable individual, legal entity, or individual entrepreneur who intends to place and/or places an Order on the Website for the purpose of purchasing Goods.
Goods — the list of products published on the Website under the terms of this Agreement and offered for sale remotely through the Seller’s online store.
Public Agreement — an agreement under which the Seller undertakes to sell Goods to anyone who applies to the Seller, under the terms provided for in this Agreement.
Public Offer — a public offer to an unlimited number of consumers to enter into a sale and purchase agreement remotely through the Seller’s online store under the terms determined by the Seller.
Acceptance — the full and unconditional acceptance by the Buyer of the Seller’s offer to enter into the Public Agreement under the terms specified therein, by performing the actions provided for in this Agreement.
Order — a properly completed purchase procedure carried out through the Website or by sending an email to the Seller requesting the purchase of selected Goods.
Material Defect — a defect that makes it impossible or impermissible to use the Goods for their intended purpose, arises through the fault of the manufacturer or seller, and reappears after being remedied for reasons unrelated to the Buyer’s actions, while having at least one of the following characteristics: a) it cannot be remedied at all; b) remedying it takes more than fourteen calendar days; c) it makes the Goods substantially different from those provided for in the Agreement.
Defect — any non-compliance of the Goods with the requirements of applicable laws and regulations, the terms of this Agreement, or the information provided by the manufacturer or Seller.

1.2. This Agreement, in accordance with Article 633 of the Civil Code of Ukraine, is a public agreement, the terms of which are the same for all Buyers.

1.3. This Agreement is published on the Website and, in accordance with Article 633 of the Civil Code of Ukraine, constitutes a public offer.

1.4. This Agreement is an adhesion agreement, meaning that it may be concluded only by the other party, the Buyer, joining it in full. The Buyer may not propose their own terms.

1.5. The Seller guarantees the availability of the Goods offered for sale. Information about the Goods posted on the Website, including photos, may differ from the actual appearance. Descriptions and specifications of the Goods may contain typographical errors. The Buyer may obtain complete information about specific Goods by contacting the Seller. The Seller’s contact details are posted on the Website.

1.6. The price of the Goods and the cost of delivery are indicated on the Website in the relevant sections and are additionally displayed when placing an Order and in the Order confirmation sent by email.

1.7. By entering into this Agreement, the Buyer confirms that they have read its contents and agree to its terms. If the Buyer is an individual, they consent to the processing of their personal data for the performance of this Agreement, the processing of payments, and the receipt of invoices, delivery notes, and other documents. Consent to the processing of personal data is valid for the entire term of the Agreement. In addition, by entering into this Agreement, the Buyer confirms that they have been informed, without additional notice, of the purpose of data collection and of other rights established by the Law of Ukraine “On Personal Data Protection”. The scope of the Buyer’s rights as a personal data subject under this Law is known and understood by the Buyer.

1.8. This Agreement shall be deemed concluded from the moment the Buyer places an Order, as specified in Section 4 of this Agreement.

Subject of the Agreement

2.1. The Seller undertakes to transfer the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.

2.2. Ownership of the Goods passes to the Buyer at the moment the Buyer accepts the Goods under the terms established by this Agreement.

2.3. The Seller guarantees that the Goods are not pledged, are not the subject of any dispute, are not under arrest, and are not subject to any third-party rights.

2.4. The Seller and the Buyer confirm that this Agreement is not a sham or fictitious transaction and is not an act performed under the influence of violence or deception.

Acceptance of the Offer

3.1. Acceptance of the offer for the purpose of entering into this Agreement is carried out by the Buyer by placing an Order for Goods in the online store under the terms specified in this Agreement.

Order Placement Procedure

4.1. The Buyer independently selects Goods on the Website and adds them to the Cart by clicking the “Add to Cart” button.

4.2. After clicking the “Proceed to Checkout” button, the Buyer fills out the Order form, which includes their first name, last name, email address, phone number, delivery address, payment method, delivery method, and other information necessary for the Seller to fulfill its obligations under this Agreement.

4.3. By clicking the “Confirm Order” button, the Buyer agrees to all terms provided for in this Agreement and confirms that they have received complete information about the Goods, their main characteristics, price, delivery cost, and delivery terms.

4.4. The Buyer may place an Order by sending a message to the email address indicated on the Website.

4.5. An Order shall be deemed placed after the actions provided for in clauses 4.1 and 4.2 of this Agreement have been completed and the “Confirm Order” button has been clicked, or after the action provided for in clause 4.4 of this Agreement has been performed.

Order Processing and Confirmation

5.1. The Seller processes and confirms Orders within 2 (two) business days from the moment the Order is placed. If additional time is required to process and confirm the Order, the new timeframe shall be agreed with the Buyer.

5.2. The Seller confirms the Order by sending a message to the email address provided by the Buyer. The message must contain: the main characteristics of the Goods, the Order number assigned by the Seller, the price of the Goods, their quantity, delivery cost, information about the delivery period for the ordered Goods, if delivery was ordered by the Buyer, as well as a link to this Agreement.

5.3. If it is impossible to fulfill a confirmed Order due to the absence of the ordered Goods, the Seller undertakes to immediately notify the Buyer, but no later than within 30 (thirty) days from the moment the Order is confirmed.

Registration on the Website

6.1. Registration on the Website is carried out in the “My Account” section.

6.2. Registration on the Website is not mandatory for placing an Order.

6.3. During registration on the Website, the Buyer is obliged to provide accurate and up-to-date information about themselves and their contact details, which are necessary for the Seller to fulfill its obligations to the Buyer and deliver the Goods.

6.4. The Buyer undertakes not to disclose to third parties the username and password provided during registration.

6.5. The Buyer is fully responsible for keeping their username and password, provided during registration on the Website, secure.

6.6. The Buyer is fully responsible for all actions performed on their behalf, that is, using their username and password.

Price and Payment

7.1. The price of the Goods is indicated on the Website separately for each unit of Goods, including taxes.

7.2. All prices for Goods are indicated in the national currency of Ukraine — hryvnia (UAH). Prices may also be indicated in US dollars (USD) or another foreign currency; however, all payments are made exclusively in hryvnia. Due to fluctuations in the exchange rate set by the National Bank of Ukraine, the amount actually charged from the Buyer’s account in foreign currency may differ from the price indicated on the Website in that currency. All expenses related to conversion and bank fees shall be borne by the Buyer.

7.3. In the case of sales of Goods outside Ukraine, payment may be made in US dollars or euros to the Seller’s foreign currency account.

7.4. Payment for the Goods is made by one of the following methods:

7.4.1. In cash upon receipt of the Goods.
7.4.2. By cashless payment using a credit or debit card in accordance with the rules of the payment system.

7.5. The method of payment for the Goods is selected by the Buyer independently and indicated when confirming the Order for the Goods.

7.6. Payment for the Goods by credit or debit card is made immediately after the Buyer selects the Goods.

7.7. If the Buyer selects cash payment, payment is made upon receipt of the Goods.

Delivery

8.1. Delivery of the Goods is carried out within Ukraine and abroad by the Seller independently or with the assistance of third parties, such as delivery services, transport companies, or other providers at the Seller’s discretion.

8.2. If the Goods selected by the Buyer are available in the Seller’s warehouse, delivery is carried out within 30 (thirty) calendar days from the date the Order is placed in accordance with Section 4 of this Agreement.

8.3. Regardless of the selected delivery method, the Seller’s delivery obligations shall be deemed fulfilled from the moment the Goods are handed over to the transport company or courier.

8.4. If delivery is carried out by the Seller, the Goods shall be delivered directly to the entrance of the Buyer’s place of residence or to the gate of the Buyer’s house.

8.5. If delivery is carried out by a transport company, it shall be carried out in accordance with the terms of the relevant company.

8.6. Transfer of the Goods to the Buyer is carried out upon presentation of an identity document by the recipient.

8.7. The cost of delivery of the Goods shall be paid by the Buyer.

8.8. The cost of delivery is determined according to the tariffs of the delivery service or transport company.

8.9. The Buyer may find out the delivery tariffs within Ukraine directly from the selected delivery service or transport company.

8.10. The cost of international delivery is calculated automatically during checkout after the delivery method and destination are specified and is additionally indicated in the Order confirmation email.

8.11. In the case of international delivery, the Buyer is obliged to independently pay all taxes, customs duties, and other payments related to such delivery.

Receipt of Goods

9.1. If the Buyer has placed an Order without delivery, the Buyer may collect the Goods independently at the Seller’s address indicated on the Website.

9.2. Acceptance of the Goods is carried out by the Buyer during delivery or upon self-pickup at the Seller’s address. In the case of cash payment, the Goods are transferred after full payment has been made.

9.3. When accepting the Goods, the Buyer is obliged to check the external integrity of the packaging, open it, and directly check the proper external condition of the Goods, including the absence of mechanical damage, and their completeness.

9.4. If the Buyer has no claims regarding the quality or completeness of the Goods, the Buyer is obliged to accept the Goods.

9.5. Together with the Goods, the Seller is obliged to provide the Buyer with a payment document confirming the purchase, indicating the date of sale, as well as instructions for use of the Goods.

9.6. If defects or material defects are discovered during acceptance of the Goods, the Buyer has the right to refuse acceptance of the Goods and terminate this Agreement, or to demand replacement of the Goods with the same or similar Goods available for sale.

Exchange and Return of Goods. Termination of the Agreement

10.1. The Buyer has the right to return or exchange Goods of proper quality for the same Goods within 14 (fourteen) calendar days from the date of receipt of the Goods, excluding the day of purchase, provided that all of the following conditions are simultaneously met:

10.1.1. The Goods have not been used, their marketable appearance, consumer properties, seals, labels, and the payment document issued to the Buyer at the time of sale have been preserved.
10.1.2. The Goods are not included in the list of goods that are not subject to exchange or return, as defined in Annex No. 3 to Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 “On the Implementation of Certain Provisions of the Law of Ukraine ‘On Consumer Rights Protection’”, for example, underwear, hosiery, and similar goods.

10.2. The Buyer has no right to return or exchange underwear and hosiery of proper quality under any circumstances.

10.3. If no similar Goods are available for exchange at the time of the request, the Buyer has the right to: purchase other Goods from the available assortment with the corresponding recalculation of the price; terminate the Agreement and receive funds in the amount of the returned Goods; or exchange the Goods for similar Goods when such Goods first become available for sale.

10.4. In the event of material defects that arose through the fault of the manufacturer or Seller, or in the event of falsification of the Goods during the warranty period, the Buyer has the right to terminate the Agreement with a refund or to exchange the Goods for similar Goods available for sale. Material defects must be confirmed by an expert examination report.

10.5. The Buyer or the Seller has the right to terminate this Agreement at any time before the Goods are accepted by the Buyer.

10.6. The Buyer has the right to terminate this Agreement within 14 (fourteen) calendar days from the date of receipt of the Goods, excluding the day of purchase, provided that the conditions set out in clauses 10.1.1 and 10.1.2 of this Agreement are simultaneously met.

10.7. If the Goods were delivered by post, the return of the Goods shall also be carried out by post.

10.8. The Seller shall reimburse the Buyer for the cost of delivery of the returned Goods.

10.9. In the event of termination of the Agreement and return of the Goods paid for by cashless payment, the funds shall be returned by the Seller within 7 (seven) days from the moment the Goods are returned.

10.10. If the Buyer refuses to receive Goods that have already been paid for in cash and decides to terminate the Agreement, the funds shall be returned by the Seller within 7 (seven) days from the moment of termination of the Agreement.

Warranty Obligations

11.1. The Seller guarantees that the Goods comply with Ukrainian standards and/or technical requirements established for this type of Goods.

11.2. The Seller shall not be liable for defects in the Goods if they arise after the Goods have been transferred to the Buyer as a result of the Buyer’s violation of the rules of use, care instructions, storage conditions, or due to the actions of third parties or force majeure circumstances.

11.3. The warranty period for the Goods is set by the Seller at 30 days. The warranty period begins on the day following the Buyer’s acceptance of the Goods.

11.4. If defects are discovered during the warranty period, the Buyer has the right to demand:

11.4.1. A proportionate reduction in the price.
11.4.2. Free elimination of defects in the Goods within a reasonable period.
11.4.3. Reimbursement of expenses for eliminating defects in the Goods.

11.5. In the case of warranty repair, the warranty period is extended for the duration of the repair of the Goods.

Acceptance of Claims

12.1. In the event of claims regarding purchased Goods, the Buyer has the right to contact the Seller by sending a message to the Seller’s email address indicated on the Website.

12.2. The period for reviewing a claim is up to 10 (ten) business days from the moment it is received.

12.3. A claim regarding material defects in the Goods that arose through the fault of the manufacturer or Seller, or as a result of falsification, must be accompanied by confirmation of an expert examination of the Goods.

12.4. After the Buyer accepts the Goods, claims regarding their external appearance and completeness shall not be accepted.

Term of the Public Offer

13.1. This Public Offer is valid from 01.01.2026 to 31.12.2026.

13.2. This Public Offer may be withdrawn by the Seller at any time, but this shall not constitute grounds for terminating Agreements already concluded.

13.3. The Seller has the right to unilaterally amend this Agreement, with such amendments being posted on the Website. Amendments made to this Agreement shall not apply to Agreements concluded before the amendments are posted on the Website.

Liability

14.1. The Parties shall be liable for non-performance or improper performance of the terms provided for in this Agreement and under the laws of Ukraine.

14.2. In the event of force majeure circumstances, the Parties shall be released from the performance of the terms of this Agreement. Force majeure circumstances mean events of an extraordinary, unavoidable, and unforeseeable nature that make it impossible or objectively prevent the performance of this Agreement and that the Parties could not have foreseen or prevented by reasonable measures.

14.3. The Party invoking force majeure circumstances is obliged to notify the other Party of their occurrence and specific circumstances.